Case Study: Empowering Growth Through Strategic IT Solutions
Client Profile: A premier property management firm in Ottawa with a 35-year history of excellence and a recent surge from 8 to over 25 employees.
Challenge: Five years ago, the client faced operational limitations due to an absence of centralized IT systems. Without a company server, managed file sharing, or collaboration tools, efficiency was stifled. Their technological framework was decentralized, lacking a corporate network and the capacity for remote work. Inconsistent licensing and a hodgepodge of software tools led to redundant and ineffective processes, compounded by an outdated phone system.
Approach: DozIT partnered with the client to architect an IT infrastructure that could scale with their growth. Recognizing the need for cohesive and streamlined operations, we initiated the transition with a virtualized environment underpinning a work-from-anywhere model. This model extended to remote office capabilities directly at the properties managed, ensuring seamless operations irrespective of location.
A sophisticated, intelligent phone system was integrated to enhance departmental efficiency and client service. To further consolidate their processes, we implemented a comprehensive ERP software, revolutionizing their day-to-day operations across accounting, administration, and project management.
